Bulgaria Ski discussion board
For anyone on Flight BA604x to Sofia - 14 Jan
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posts : 13 (Beginner)Date : 01-27-06 13:09For anyone on Flight BA604x to Sofia - 14 Jan
My complaint to BAA. Not given much space so this is what I wrote in case anyone is interested….
Britannia flight to Sofia - Sat 14/01/2006. Computer failure which initiated emergency protocol to check-in passengers manually.
As check-in times would have greatly increased, why was only 1 check-in desk open? The queues were chaotic, no organisation and no communication to passengers.... just armed security hovvering. The one member of airport staff to hand was rude, unhelpful and did ...
Britannia flight to Sofia - Sat 14/01/2006. Computer failure which initiated emergency protocol to check-in passengers manually.
As check-in times would have greatly increased, why was only 1 check-in desk open? The queues were chaotic, no organisation and no communication to passengers.... just armed security hovvering. The one member of airport staff to hand was rude, unhelpful and did ...
My complaint to BAA. Not given much space so this is what I wrote in case anyone is interested….
Britannia flight to Sofia - Sat 14/01/2006. Computer failure which initiated emergency protocol to check-in passengers manually.
As check-in times would have greatly increased, why was only 1 check-in desk open? The queues were chaotic, no organisation and no communication to passengers.... just armed security hovvering. The one member of airport staff to hand was rude, unhelpful and did nothing to appease fraying tempers.
After check-in we were called to the gate on-time. What was the reasoning behind this considering check-in was still open and large "queues" were waiting in the terminal? We were held in the departure lounge for over an hour and not allowed to leave, apart from toilet breaks. After this, we were allowed onto the plane where we sat for a further hour. Again, why were we all called in when check-in was still open and the emergency protocol still in play??
I understand airport staff are inevitably subjected to certain levels of harrassment but passengers deserved to be treated with decorum and not patronised by staff who in some cases appered to be looking for trouble.
In essence, more staff, more check-in desks when protocol is instigated and give passengers time to enjoy the benefits of duty free shopping before making any decisions to call them to the gate.
Britannia flight to Sofia - Sat 14/01/2006. Computer failure which initiated emergency protocol to check-in passengers manually.
As check-in times would have greatly increased, why was only 1 check-in desk open? The queues were chaotic, no organisation and no communication to passengers.... just armed security hovvering. The one member of airport staff to hand was rude, unhelpful and did nothing to appease fraying tempers.
After check-in we were called to the gate on-time. What was the reasoning behind this considering check-in was still open and large "queues" were waiting in the terminal? We were held in the departure lounge for over an hour and not allowed to leave, apart from toilet breaks. After this, we were allowed onto the plane where we sat for a further hour. Again, why were we all called in when check-in was still open and the emergency protocol still in play??
I understand airport staff are inevitably subjected to certain levels of harrassment but passengers deserved to be treated with decorum and not patronised by staff who in some cases appered to be looking for trouble.
In essence, more staff, more check-in desks when protocol is instigated and give passengers time to enjoy the benefits of duty free shopping before making any decisions to call them to the gate.
