Did you claim your loyality discount of 5% when you re-booked your Balkan deal? You have to ask for it and if you haven't got the old booking ref they can look it up.
Have you booked with Balkan before? Last year or the year before, if so you get a 5% discount off any booking this year, but you have to ask for it. If you have, ring them tell them your an exsisting customer and they'll knock 5% off.
Yes - Craig knocked it off when he re-shedualed us out of Heathrow. Think this will be about 20th time we've flown with Balkan, ever since they used to wheel the drinks round on your Grannys old tea trolley