Neilson phoned me today (the day before departure!!!!!) to tell me they are moving us from the Perun to the Srazhite as there were some overbookings.
I hope there wont be any confusion when we get there.....
Has anyone who booked with Neilson to stay at the Perun actually stayed there? It seems that they move everyone to the Srazhite at short notice! Does anyone know if this is legal?
My group of 19 was moved on Wednesday for a March 5th departure. The reason I was given is that Perun are not honouring their Neilson room bookings, and that they may even not feature in next years brochure.
Because the strazhite is more expensive in the brochure than the Perun they can get away with it, because under their terms and conditions they only need to notify you and compensate you if it is a down grade in accommodation.
It seems the Strazhite is still a good hotel from ...
My group of 19 was moved on Wednesday for a March 5th departure. The reason I was given is that Perun are not honouring their Neilson room bookings, and that they may even not feature in next years brochure.
Because the strazhite is more expensive in the brochure than the Perun they can get away with it, because under their terms and conditions they only need to notify you and compensate you if it is a down grade in accommodation.
It seems the Strazhite is still a good hotel from postings on here, but we are really disappointed at not being at the Perun - it wasn't picked randomly, but because I was in Bansko last year and thought it looked better than Strazhite.
Anyway, we were given no alternative - told we could accept it or cancel, but would pay late cancellation charge as Neilson are fulfilling all their ABTA requirements so just had to put up with it.
Ben - if you manage to get anything back from the operator in compensation before or after, please put a post up
We're supposed to be staying in the Perun with Neilson, and haven't been notified that we are changing... hope I don't get a nasty surprise tomorrow....
Only four hours of work and one sleep to go.... thank God
Never mind bruvver looks like youll be spending the nights with the rest of us then. What's with the 1 sleep business? Hope you havent gone all feminine on us!!! See ya in the sports bar at Gatwick!!!!
ok i didnt see the perun last year but i saw the strazhite and knowing what that was like and seeing it in the brochure and hearing from people out there we thought the perun was the better option