Bulgaria Ski discussion board
Over Charged
Author:
posts : 13 (Beginner)Date : 02-28-07 20:23Over Charged
Hello,
We were charged for seven nights for our holiday when we had only booked 6 nights in our hotel with Bulgaria ski. We talked with the rep in the resort and were told that we should contact Bulgaria Ski when we return to claim back the over payment. We have tried now for three weeks with no response via email, phone and post. We are getting to our wits end and is slowly but surely spoiling an otherwise amazing holiday. Does anybody have any other contact details we could try.
Thanks ...
We were charged for seven nights for our holiday when we had only booked 6 nights in our hotel with Bulgaria ski. We talked with the rep in the resort and were told that we should contact Bulgaria Ski when we return to claim back the over payment. We have tried now for three weeks with no response via email, phone and post. We are getting to our wits end and is slowly but surely spoiling an otherwise amazing holiday. Does anybody have any other contact details we could try.
Thanks ...
Hello,
We were charged for seven nights for our holiday when we had only booked 6 nights in our hotel with Bulgaria ski. We talked with the rep in the resort and were told that we should contact Bulgaria Ski when we return to claim back the over payment. We have tried now for three weeks with no response via email, phone and post. We are getting to our wits end and is slowly but surely spoiling an otherwise amazing holiday. Does anybody have any other contact details we could try.
Thanks in advance
We were charged for seven nights for our holiday when we had only booked 6 nights in our hotel with Bulgaria ski. We talked with the rep in the resort and were told that we should contact Bulgaria Ski when we return to claim back the over payment. We have tried now for three weeks with no response via email, phone and post. We are getting to our wits end and is slowly but surely spoiling an otherwise amazing holiday. Does anybody have any other contact details we could try.
Thanks in advance
re: Over Charged
mat sound daft but did the hotel do a 6 night stay some only do 7 in ski season could be why you payed for 7re: Over Charged
What were your actual timings of arrival and departure from Hotel, this could have a bearing on your claim. Was it a D.I.Y Holiday or was it a package,re: Over Charged
it was a semi DIY holiday arriving early sat morning and leaving fri eve. i have an email from bulgaria ski showing i had booked for a 6 night stay in the hotel - then got charged for 7 nights when we arrived in the resort.Anyone on here got any other contact details for Bulgaria Ski or Profi Tours?
Thanks again
re: Over Charged
Hi there again, this could be a case of the old midday situation coming into force. You were quoted for 6 nights but had to pay for 7 days. ie you arrived before midday on the Sat and you left after midday on the Friday so technically you had the room for 7 days. Suggest a recorded delivery letter or registered post, both of which a signature is required, plus you can check delivery via web.re: Over Charged
As far as I'm aware that's a standard, being charged for the night you didn't stay (Friday) because you occupied the room beyond usual check out time meaning that it couldn't be let to anyone else. Sounds harsh but it means the hotel doesn't lose revenue.(only thing I can compare it to is the cat's holiday home though, one of the travel people here may be able to assist.)
re: Over Charged
As far as I'm aware that's a standard, being charged for the night you didn't stay (Friday) because you occupied the room beyond usual check out time meaning that it couldn't be let to anyone else. Sounds harsh but it means the hotel doesn't lose revenue.(only thing I can compare it to is the cat's holiday home though, one of the travel people here may be able to assist.)
