Bulgaria Ski discussion board

Just got back yesterday and unfortunately the reports of overbooking at the Pamporovo Hotel in Jan & Feb turned out to be true. Dispite reassurances from Balken Holidays in Jan & Feb that we would have seperate rooms that we booked and paid for, me, my wife and fifteen year old daughter had to share a twin room with an extra bed in it.

I could discribe others whos plight was worst than ours but I won't bore you with it. As a result of all the extra people the insufficent dinning room could not cope and we queued for as long as forty minutes for breakfast and evening meal.

And to turn this into a real holiday from hell, Balken had booked into this hotel a group of Welsh lads who could not handle the beer and returned to the hotel in the early hours of each morning and run up and down our corridor for several hours screaming foul language. Thursday night being the worst, they got hold of a serving trolly and pushed each other up and down the corridor having a race.

The 2 security men could not handle them so this went on, even when they left at 5.30 on Saturday morning they could not go quietly.

Could others who suffered with the over booking previously contact me and let me know if you recived compensation from Balken. We were offered free use of the spar and the safe for free. Whopeeeee.........

It doesnt just happen in Pamporovo either! There have been several incidents in Bansko also. About 4 weeks ago a Serbian family half way through their 2 week stay were told in no uncertain terms they had to vacate their room in the Hotel bansko to make room for the English visitors (Feb half term). When they refused (and rightly so) were threatened with the police. 6 hours later the police were duly called only to walk straight out again as the guests hadnt commited any crime! I will hasten to add at this stage that the hotel staff were on the side of the Serbian guests, it was 'BALKAN HOLIDAYS ' who were pulling the strings and telling them to move out.( Am I right in thinking communism finished 15 years ago) Anyway, the guests stayed and went off skiing as usual the next day only to find when they got back that their room had been completely cleaned from top to bottom and their cases packed for them by the hotel staff !!!! What the guests didnt know though was that their cases after being packed by the hotel staff had actually been taken to another hotel only to have the receptionist refuse to accept them as she/ he didnt want the responsibility of handling goods without the owners permission. The bags were swiftly returned the original room in the Hotel bansko!

This is just 1 incident,but, believe me there has been several others like it!