Think snowlover means bansko ski mania, they might be one of your best bets, speak to George as he seems to be one of the better English speakers and should understand you.
Dont know if this helps much, but there is a big sign above the shop ski and snowboard centre, opposite side of the road to the gondla, not far from the crossroad.
check out this website this is the picture of the front of the shop might make it easier to find
if you go onto snow and trail bansko website, go right to the bottom and there is a meet the staff link on that there is a picture of george.
hope this makes it as clear ...
Dont know if this helps much, but there is a big sign above the shop ski and snowboard centre, opposite side of the road to the gondla, not far from the crossroad.
check out this website this is the picture of the front of the shop might make it easier to find