Bulgaria Ski discussion board
The customer is always right!
Author:
posts : 13 (Beginner)Date : 02-01-06 15:46The customer is always right!
All,
Have been following the correspondence from Lord Lewis and replies with different views.
Have to say it should always be remembered that the customers have a choice and can choose where to place their business. Bulgaria (Bansko) is 95% there as far as as offering a great holiday. Unfortunately the 5% gets magnified. Customers on average tell 80 friends/family about a bad experience. So my message to those working for Ulen etc is to have a zero tolerance towards this sort of thing, ...
Have been following the correspondence from Lord Lewis and replies with different views.
Have to say it should always be remembered that the customers have a choice and can choose where to place their business. Bulgaria (Bansko) is 95% there as far as as offering a great holiday. Unfortunately the 5% gets magnified. Customers on average tell 80 friends/family about a bad experience. So my message to those working for Ulen etc is to have a zero tolerance towards this sort of thing, ...
All,
Have been following the correspondence from Lord Lewis and replies with different views.
Have to say it should always be remembered that the customers have a choice and can choose where to place their business. Bulgaria (Bansko) is 95% there as far as as offering a great holiday. Unfortunately the 5% gets magnified. Customers on average tell 80 friends/family about a bad experience. So my message to those working for Ulen etc is to have a zero tolerance towards this sort of thing, it is not good enough to say stealing skis or anything else happens everywhere, it maydo, but a shrug of the shoulders is not good enough.
As for the specifics, if I was a manager for BH and I heard about this incident I would be furious, no way would I risk the future business of a group of 50, or the potential thousands of people they would tell.
Bulgaria is working hard to get a well deserved reputation for offering great skiing holidays, remember though people have a choice and the customer is king!
BanskoBoy
Have been following the correspondence from Lord Lewis and replies with different views.
Have to say it should always be remembered that the customers have a choice and can choose where to place their business. Bulgaria (Bansko) is 95% there as far as as offering a great holiday. Unfortunately the 5% gets magnified. Customers on average tell 80 friends/family about a bad experience. So my message to those working for Ulen etc is to have a zero tolerance towards this sort of thing, it is not good enough to say stealing skis or anything else happens everywhere, it maydo, but a shrug of the shoulders is not good enough.
As for the specifics, if I was a manager for BH and I heard about this incident I would be furious, no way would I risk the future business of a group of 50, or the potential thousands of people they would tell.
Bulgaria is working hard to get a well deserved reputation for offering great skiing holidays, remember though people have a choice and the customer is king!
BanskoBoy
re: The customer is always right!
Have to totally agree with this no matter what side of the fence you sit on.Great post.
