No photo needed. But take care of it apparently they wont replace it and it's only made of card so dont bend it(like me) because when there are 20+ people waitng behind you and it wont work it's a tad embarrasing, thankfully it happened on the last day.
As for the kindergarden my friend looked in at one time and saw the kids looking at TV with no evidence of a supervisor. She was researching would she bring her kids there next year, the answer no !
Shawn take a look at TripAdvisor Traveler Reviews hotel rila
there is a review there by some one who has just returned from borovets. they say the kindergarden was brill could not fault it.
There's an English lady called Elaine working in the kindergarten. She has greatly improved things - replaced broken toys etc. Her own granddaughter was in Rila kindergarten whilst I was out there. Often watched them being brought out for skiing and never saw any tears and they all looked happy and well looked after.
There were no complaints from parents I spoke to.