Hi,
In Pamps last month and after horiffic start - diversion to Greece - we found the Crystal reps in the resort very much on thier job. Depending on where you are staying you will have a rep asigned to your hotel and they call every day with the exception of one for their day off. They were very helpful and but for their dedication I would not have considered Crystal again. You should have no problems with them.
the crystal reps in pamps are very good in my experience, they have both english and bulgarian reps so language not an issue... just remember though if flights are running late they will give you the Bulgarian time of the lateness:} a little like london underground:} so half an hour equates to approx. 2 hours english time
The crystal reps were very gud last year. Even tho we stopped in Borovets im sure they will be like for like. They do try and make you sign up fr different activities tho, but in my opinion these are a lot safer to do through them than the locals who will generally try and undercut them.
Crystal reps have always been great when we have been to Pamporovo, several have been there for last 4 years, Julia tends to be at Perelik Hotel and Tessa at Mourgavets. There is also an office in underground shop centre/walkway between the hotels mentioned above.They do try to sign you up for diff activities but not overly pushy, and you will have a good laugh (and drink) at them! Have a great time.
i went with crystal a few years ago now but i had a rep called Rupert short guy that could drink a bottle of barcardi breezer in 3 seconds but a fantastic fella and a ace rep allways around and happy to help.