Bulgaria Ski discussion board

ive got 3 recreational skiing/snowboarding tickets for tonight on the 9.00pm to 10.30pm slot if anybody wants them for free. it would be a shame to waste them. i cant get a refund or move to another time, chill factore policy.....the lads that were supposed to be going are stuck on an oil rig in the north sea..
so if antbody wants them, drop me a mail and ill give you the booking ref so you can collect them..or can meet and ill hand them over.
im going anyway so dont feel obliged to talk..ill be too busy trying to stay upright..

marra

hi ali..
chill factore require 48 hours notice to make any changes.. when i spoke to them on the phone and explained about the "family bereavment" they were not interested..thats why i posted on here.. we had a skiing taster session booked which i could understand them not changing...debbie took that..hope you enjoyed.. but i would have thought the recreational session could have been moved..anyway it was all booked for 9pm...when i got there to collect my pass...i was told the last session started a 8.30pm because the drags closed at 10pm... luckily i was there early!! so still got my 1.5 hours...infact i was still on the slope..alone, when they turned the snow cannons on.. just hope debbie an steph managed to get in okay because i forgot to mention they also gave me the wrong booking ref on the phone so when i got there it was 50 questions starting with postcode...
rant over, im going to bed

Hi Marra

Yeah we got in fine too, although they did say we could have the 15 mins or so we lost as a result of the cock up back for next time, so I reckon you could try and put a complaint to the call centre!!! Was really good to have a go there and many thanks again for being so kind and letting us have the passes!!

Oh and there was a letter to the manchester evening news about chill factor recently and how a lady had asked to change times etc on a taster lesson due to bereavement and they said no. As soon as the paper contacted them the woman received a free lesson and meal so id take it further!!

Steph