Hi we stayed here a couple of years ago and it was fine. The staff were really friendly and the hotel was clean. The food is ok but we ate out in the evenings as it was so cheap. The rooms aren't so big but hey your only sleeping in them.
We had a fantastic holiday, we have been to all three resorts and Bansko is definately the best.
have you booked? Its close to the town centre and not that far from the gondla.
I would recommend the perun hotel, great facilities and a good atmosphere, ski bus starts running at 8am and seems to run through the day. close to the slopes and about a 5min walk from te town centre. I know this isnt what you asked but in my opinion the perun is a better hotel.