they have a boot and ski room near the slopes just where the bus drops you off, all the tour operators are in there. you pick them up from there every morning
if you have pre booked your skis and boots your rep will give you a ticket on the coach journey from the airport. do not loose this ticket as this is the proof that you have already paid for the hire. a bus will pick you up from your hotel each morning and it will take you to the ski hire rooms. the rest is fun fun fun! enjoy
Was very impressed with the efficiency of Balkan Tours, and the ski hire was a doddle. Not only that but the gear was really good quality and new. The 1st morning is a bit busy but once you have got your skis n boots issued you just turn up the next day and its all there for you. Fantastic!