Bulgaria Ski discussion board

hello
going 2 borovets on sunday, paid for my snowboarding pack on the 10th of jan through travel agents, phoned them today to see where the details were, now it seems it hasnt been booked, they never followed up the booking, so now we have no board, boots, the pass and 3day tuition. we thought we were gonna pay £105 for all of that, can anyone tell me around how much are the packs when u book them in borovets and who are the best to go with? we are going with balkan travel and our accomodation is allocated on arrival, so we dont know which hotel we are in, has anyone been with balkan travel and had their accomodation allocated on arrival? if so, was it a nice hotel?
thanks
katie

Hello,

You need to get onto your travel agent straight away.
We went to borovets with Balkan holidays and no one from Balkan advised us to pre book our lift passes, snow boards and lessons.
When we arrived the lift passes alone were £100 for the week and then we had the equipment hire and lessons to pay for. I cant quite remember how much it came to but it was almost twice as much as it would have been if you had booked at home through Balkan.
Once you are out there, there isnt a lot you can do. the rep was no help she just advised us to take it up with Balkan when we got home.
You need to sort this before you go if possible.
Good Luck!

If you booked it with Going Places, and they didn't follow the booking through, it is THEIR fault. If I were you would go into Going Places, and speak to the manager. Give them the opportunity to correct their mistake, and let them know that if you aren't satisfied you will take it to head office. They will generally sort it out for you, somehow, since they know that if they don't, they will have their boss on the phone giving them a rollicking, and so on!!!! Evertime you don't get the answer you want take it a step higher, you will be surprised what happens when you get high up, if it takes that long!!!!

Always remember, the customer os always right, and it is their fault that you could be out of pocket.