Bulgaria Ski discussion board

Don't belive it.
Crystal ski have changed our holiday flight times again
We were going out of Gatwick on the 15th to Plovdiv and arrive in resort about 11ish, but that was moved 3 hrs on. So we paid extra to fly from Birmingham to Sofia and arrive around 11ish. Now just as I'm leaving for Tenerife (from where this is being sent) I get my Bulgaria tickets and you guessed it, they moved this flight 3 hrs on aswell. So not only have I had to pay extra, I got cr@p flights again and a 4hr transfer. Crystal wont take any responsibility for this saying it is Sofia who has moved the flight times. So No decent flight time, no money back and no compensation. Arrrrrrrrgggggggg!
Can't believe Crystals bully boy attitude to move flights about and they couldnt give a stuff about their customers.
Rant over............
Needless to say I'll never be using them again.
Any comments?

Ok , fair point guys.
I'm still smarting from this. What has annoyed me the most is the fact that I have had to pay extra for different flights but ended up with the same problem. Yes, alot of other people will be in the same problem as me. But surely as a business, if you have a problem with your supplier you don't pass the problem on to your customer. I don't know what Crysyal could have done (its not their fault), but the attitude from the customer services wasnt good. I would have liked them to be sympathetic to the extra money I had to fork out and consider a good will refund at least. It was 'No you can't have any compensation, coz we have only moved the flight 3 hrs (twice)', and 'If you cancel we will not refund any of your money'.

So its time to shut up and lump it I guess.....

My experience with Crystal Ski has also been very less than impressive. Flight times aside I had to change the booking for one of our party twice (a pain I know but, they are there to look after the customer).

They got the change wrong both times and, when going for two weeks only booked flights for a week?????. I then rang 4 times to extend the lift pass and ski hire and got told eachh time it had to be loaded onto the cimputer and would be done and that they would call me back - never happened. When I rang again I finally spoek to Katrina there who advised what I hed requested couldn't be done and that she would have to deal with each part seperately. This would have been fine but, no-one told me and they never called back.

It seems that if you have a simple booking they are fine but, any queries or problems they never call back or sort them out. I have been extremely unimpressed with the service and their response to complaints. I for one wil never use Crystal ever again and will make sure I book early with Balkan to ensure I get my usual 2 weeks (Balkan had sols out of the two weeks I wanted).