Bulgaria Ski discussion board

Hi
We booked our hotel with crystal ski just after christmas (Hotel Orlovets) for the week from 18th Feb - 25th Feb
only to be told last week that we could not stay at the Hotel Orlovets on the last night of our holiday Fri 24th as the hotel has allegedley overbooked and we will have to move out to the Hotel Perelik on the friday morning and if we do not agree to do this then they will have to cancel our holiday(when we booked there were thirteen rooms left) so if they all have to move out thats a lot of overbooking, as this happened to any one else ?

Hope to see you all on the slopes on sunday 19th weather permitting.
let me know if you have been bumped to

cheers

Steve

Is there any posher hotels than the orlovets in pamps its self we have friends staying at the Murgavets and would want to spend time with them in the evenings.

They said we could stay at the hotel perelik all week if we wanted

we have been offered no rebate thay say the hotel perelik is all inclusive. but we will be on the slopes from 9.30 - 5.00 so will not go all the way back up to the hotel for lunch.

You would'nt buy a rolls royce from a garage and when you went to collect it they tried to give you a mini (sorry if you own a mini no dissrespect intended)

Because the tour operator sells the holiday to the customers - that's why. The overbooking excuse has been used for years and everyone wants to say it's someone elses fault. If the tour companies offer the accomodation and they are not available then why are they selling them in the first place? This is not an isolated incident - it happens year after year and if I were in charge of a tour company then I would make dammed sure that the holidays and accommodations I am selling are 1OO% nailed on available. If not I would be sueing the arse of the hotel group as part of the terms and conditions of the agreement that I would have hammered out before I agreed to use their hotels.

If I buy a car and it goes wrong - I take it back to the person I gave my money to - not to the manufacturers.

I might also ask this question of you - why do you always defend the indefensible and always say it's got nothing to do with the tour operators when it clearly has?

PP

A Copy & Paste Of The Terms And Conditions Laid Out By Crystal.


If you want to change any details of your booking (such as changing to a different hotel or changing a name in your booking) or to cancel an optional extra you have booked, we will do our best to help but please note that changes that are more major changes, such as those that would lower the basic price of your holiday or that would otherwise result in your holiday ceasing to be a Package Holiday, will be treated by us as a different holiday (see 10.4(i)) and changes to the hotel or flight within 84 days of departure will also be treated by us as a different holiday (see 10.4(ii)). We charge an 'Amendment Fee' per person for each detail of the booking which we allow you to change without a cancellation. If you make the allowed change more than 84 days before departure, the fee will be £35 per change per person. If you make the allowed change within 84 days days of departure, the amendment fee will be £50 per change per person.


So - they charge YOU £50 per person if you want to change the accommodation - but do not pay you anything if THEY want to change it!

PRICELESS !!!!!!!

PP