Thats fine if the Balkan holiday folder was not always taken from reception and I was around reception at this time most nights and still did not see a rep.
Wot about every morning in the gondola station 9 - 10.15 ??
If it was emergency, did you ask reception to phone him ??
Did you attend the Welcome Meeting to find out all his contact details??
We found the Reps to be very helpful, and always available at the time they told us.
I'm flying out on Saturday 5th from Manchester and staying at the Perun. I'm taking my 8 year old son, who's staple diet, despite the best efforts of his parents, is chicken nuggets, chips etc etc. Do you (or anyone else reading this) know if this sort of stuff is available at the hotel or restaurants there, or is he going to go hungry?