Bulgaria Ski discussion board

BEEN TO BOROVETS 6 TIMES BUT NEVER NEEDED MEDICAL CARE THANK GOD, UNTIL OUR 11 YEAR OLD SON BROKE HIS LEG ON FEBRUARY 12TH. TAKEN TO A SO CALLED APPROVED MEDICAL CENTRE ,WRONG PLASTER ,TOO TIGHT,NO ENGLISH, NO PAIN RELIEF, THEN TAKEN TO SAMAKOV HOSPITAL, CARE WORSE, DIRTY,SIGNED HIM OUT,THEN BACK TO 24 HR MEDICALCENTRE IN BEROVETS, NEW PLASTIC PLASTER APPLIED ,NOT SPLIT TO ALLOW FOR SWELLING,AGAIN TOO TIGHT,NO PAIN RELIEF ANYWHERE EXCEPT CALPOL THAT I HAD MYSELF,SENT BACK TO HOTEL, HAD TO CALL DOCTOR AT 12MN,3AM,5AM, EACH TIME HE TRIED TO LOOSEN BITS OF THE PLASTER,TOES WHITE AND COLD AT THIS STAGE AND IN HORRENDOUS PAIN.NURSED HIM THROUGH UNTIL 10AM WHEN 2 DOCTORS CAME TO OUR ROOM IN THE RILA HOTEL, NEEDED PLASTER OFF BUT NO TOOLS FOR SAME, THEY ARGUED BETWEEN THEMSELVES, AT THIS POINT I TOOK THE LAW INTO MY OWN HANDS ,GOT NO. OF IRISH EMBASSY IN SOFIA, EXPLAINED RISK OF LOSING LEG AT THIS STAGE(I'M A NURSE 25 YRS) , I WAS LIKE A MAD IRISH WOMAN ,THEY WERE OUTSTANDING, SENT AMBULANCE ,WENT TO SOFIA MILITARY HOSPITAL,EMBASSY STAFF AND INTERPRETER WERE WAITING,PLASTER REMOVED AND THEY WERE SHOCKED AT THE STATE OF THE LEG AND PLASTER. BACK SLAB PLASTER APPLIED AND LEG RESTED SPENT 3 NIGHTS HERE, 1ST CLASS CARE BUT NOT OFFICAILLY COVERED BY INSURANCE AS IT WAS A PRIVATE HOSP. PREVIOUS 2 MEDICAL CENTRES AND LOCAL HOSP WERE COVERED!!! AMBULANCE TRANSFER TO AIRPORT, STRETCHERED ONTO PLANE TO BELFAST,FROM HERE TO LOCAL HOSPITAL FOR ASSESSMENT AND TRANSFERED TO ROYAL VICTORIA HOSP FOR SICK CHILDREN IN BELFAST, TO THEATRE,GENERAL ANASTHETIC,LEG HOPEFULLY FIXED ,NOW HEAVY PLASTER FOM TOES TO HIP!!THEY WERE SUPERB AND VERY CARING AND AWARE OF ALL THE TRAUMA CHRIS HAD GONE THROUGH.OUR BALKAN TOURS HOLIDAY REP PLAMEN WAS NEXT TO USELESS AND ONLY CONCERNED ABOUT MONEY AND WHO WOULD PAY FOR WHAT.IF YOU ARE THINKING OF BULGARIA PLEASE PLEASE THINK AGAIN THEIR MEDICAL CARE IS 3RD WORLD AND WE HAVE SURVIVED A NIGHTMARE.I HONESTLY CAN'T TELL YOU HOW BAD IT WAS.IN FAIRNESS WHEN I CONTACTED THE INSURANCE COMPANY FROM BULGARIA,"EUROP ASSISTANCE" THEY WERE VERY HELPFUL AND TOLD ME TO DO WHATEVER I HAD TO DO TO GET MY SON SORTED.UNFORTUNATELY TO ALLOW ROOM FOR MY SON TO FLY HOME MY HUSBAND AND DAUGHTER HAD TO FLY VIA LUTON SO DIDN'T SEE US FORM WE LEFT IN THE AMBULANCE TO SOFIA UNTIL LAST SATURDAY!! I KNOW I COULD WRITE FOREVER BUT SPEND A BIT MORE AND GO TO AUSTRIA,FRANCE ETC. WHERE YOU HAVE THE FACILITIES.AS MY SON CALLED THEN "BULGARIAN BUTCHERS" I ECHO THOSE WORDS .BEWARE.
IN SUMMARY 4 PLASTER CASTS IN 6 MEDICAL CENTRES/HOSPITALS!!

sorry to hear of your problems. The medical centres here in Boro are private, and there are some good ones, you fund the bad one. The hospital in Samokov is definately not the best, and like a lot of european countries, the best care is in the 'paid ' sector. In UK we are lucky to have the NHS alot of other European countries have a two tier system like here.
My feelings are that you were let down badly by the tour company who should have done everything they could to help, even more so with a child. I hope you express your concerns to them in the strongest possible terms.