Bulgaria Ski discussion board

I thought I would let you know that I have had a reply to my complaint made to Borosports after my visit in January. My complaint was on lack of customer service and investment by them. In reply they apologise, and state that they will be investing significantly in snow making facilities over the coming year and intend to have snow making facilities covering the entire sitnyakova area by next season. I hope this comes to fruition. It would be a good step forward to the experience of all . Here's hoping!!!

John, Cheryl and James

Ps Will be out again on the 22nd March for a week, myself and one friend.

Hello
I have managed to copy and paste the reply in full from Borosports and here it is below, sorry I didn't do it before but computers and myself are not compatible. Lets hope they are true to there word
John

Thank you for sending us your comments. We take the opinion of our guests very seriously. We are sorry to hear that your expectations were not justified this winter season. It is true the weather has not been very cooperative and, as you know, we have had very little snowfall from the beginning of the season. Nevertheless, we used the low temperatures in the end of November and the beginning of December to make as much artificial snow as possible (and keep on doing it at any moment we have the chance) and that has helped us maintain two of the ski-centers in Borovets open. The ski slopes in ski-center Yastrebetz and ski-center Central Borovets have been groomed regularly and we believe we managed to provide good conditions for all levels of skiers - from beginners to experts. It is true, though, that with the European Cup races in alpine skiing we had to close ski run Popangelov for 10 days in February and that created problems when combined with the lack of snow in the Markudjik ski-center.
We have analyzed the situation and we agree completely with your point. In the next stages of our ongoing investment program we have included the full coverage with artificial snow of ski-center Sitnyakovo, including new water pipes connecting the artificial lake in Yastrebetz center to the ski runs around the "Sitnyakovo Express” chairlift, new facilities in the pumping station and new snow guns. We promise that for the next ski season we will have the capacity to cover all the runs in ski-center Sitnyakovo with artificial snow. This will provide sufficient ski slopes for beginners and intermediate level skiers (the Sitnyakovo green and blue slopes will be used by beginners and intermediate skiers to practice their skills), thus freeing the Yastrebetz ski-center for more advanced skiers and snowboarders. We are also planning to finish up the artificial snow facilities we started building on ski slope Yastrebetz 1.
We assure you that we take our responsibilities about Borovets seriously and will continue to invest in the future. Again, we appreciate your concern and we thank you for taking the time to write to us. We would be very glad to welcome you again in Borovets next winter season.


Best regards,


The Borosport Management Team

2010 Borovets, Bulgaria
Tel.: +359 750 32 237
Cell: +359 886 608007
info@borovets-bg.com

"re: Reply by Borosports to complaint made in JanuaryHi
While no one can predict the conditions we had this year if this is done for next season it will make it far better for beginners and intermediates and make other slopes safer. Also it means that we may be able to get to Georges which I really missed this year.
dbut"
Hi dbut, the Royal Residence Ski Way was opened today and Sandra heard that Georges bar was open. At long last things are getting better with more runs opening and it is still snowing.