Bulgaria Ski discussion board

Hi All

First I hope you dont mind if i post I am not a owmer but was a guest last week.

Book an a apartment 214 (3 Bed) direct off of the net for 9 Days. I thought you would like

some feed back from a paying customer.

The service and manner of the staff was super, helpfull and attentive and the cleaning and upkeep

seemed spot on. But and it is a big but. The info displayed is far from correct with relation to the

Ski Bus: I talked & met nearly 20 english guest (independant & Operators) most begginers needed

a bus a least towards the start of the week,before they could master Green 7 back to the castle.

The board states the bus runs 3 times in the morning around 9 0/c can not remember times.

This was not the case so new arrivals waited, only to be told that the bus had gone! & in fact only

one bus was available so they must get Taxis! 15 Levi.

I will say the snow coniditions were nasty so all concerened got taxis with out complaint this happened twice to me,

I have to add after this the recptionist was super after that she made or arranged the pick up bus to come in to

recption and let us know when he arrived as the first two days he said he was at the car park but never arrived ( I Waited).

We the knew there was only 1 bus and so the begginers in the group were ready. Problem solved for us.

but not for the incoming guest, a simple change to their sign could have changed our first two days travel to the slopes for us

& every hoilday maker this season so much easyer.

As for the bus coming back this was an utter JOKE!! in fact so much so most other skiers said they would

not come back to the Castle. During my time a section of our party booked tickets at reception for the return

journey we waited at the White Dog (outside) and asked every Bus Coach any thing with 4 wheels from 3:30

to 4:45 even rang the Castle to ask where it was! They said it had waited and gone!!! This happend to us 3 times

after this we just used a taxi when needed. This effected almost all the guests in some way.

I bring this up because as a owner I would assume you can ski so will never be aware, but as an owner who rents

it will & has had a major effect on your return bookings.

I must add to this now all our party can ski the green run we will rebook for next year & recomend others

(but not complete begginers) to the castle.

I will still book again for next year and so am happy to get emails for apartments.

Many Regards

Ian Marlton.