Type this in the address bar snowshack.dyndns.org don't use www. You need to be using internet explorer, not mozilla firefox or any other browser. They do not support "active-X'. You need to make sure this is enabled in your security settings for the camera to work. There is a small program that will install the first time you connect to the camera, just accept it. Please note that you need to enter the user name: live and in the password space leave it blank.