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BALKAN TOURS - BELFAST

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tagged and badged Author: posts : 13   (Beginner)Date : 02-23-06 17:13

re: BALKAN TOURS - BELFAST

Had to swap chalets in Vail in 04 'cos the owner of the first one died and the family didn't want to lease it to the tour operator for that season. These things happen sometimes and you can either let it ruin your trip, or just get on with it.

If you feel you've been downgraded, then ask for money off the original price, or upgraded rooms, or a free ski pass pack etc. Theoretically they're in breach of contract law, so they'll be happy to accommodate you as long as your requests are ...
Had to swap chalets in Vail in 04 'cos the owner of the first one died and the family didn't want to lease it to the tour operator for that season. These things happen sometimes and you can either let it ruin your trip, or just get on with it.

If you feel you've been downgraded, then ask for money off the original price, or upgraded rooms, or a free ski pass pack etc. Theoretically they're in breach of contract law, so they'll be happy to accommodate you as long as your requests are reasonable, and they know all too well that you can ask for all the money back, and not go, which leaves them in the lurch.

Main thing is to negotiate, and remember why you're going... the skiing!

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philip foster Author:philipf posts : 1181   (Master)Date : 02-24-06 00:18

re: BALKAN TOURS - BELFAST

i book with balkan belfast every year .they r an excellent company to deal with.top standard service both in belfast and with tony in pamps.if u r unhappy phone the belfast office speak to roberto the manager and i am sure the problem will be dealt with.I have travelled with many tour operators and i can guarantee that they r amongst the best.
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Jude Author: posts : 13   (Beginner)Date : 02-24-06 00:36

re: BALKAN TOURS - BELFAST

I know Tony the rep, and he is a very good guy. The other rep in Pamps is a lady called Yana, and she is very helpful also. Our family has been using Balkan Tours for over 20 years and never ever had any problems with this company. They have a very good reputation and i dont think that should be ruined by certain people because of a one off mistake.
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Little Owl Author: posts : 13   (Beginner)Date : 02-24-06 09:21

re: BALKAN TOURS - BELFAST

Certain people JUDE, get a grip, I am entitled to my opinion and dont like Balkan Tours dont care attitude in this case.

I for one would have totally recommended this company but not any more.

I just hope for your sake you are never put in this situation.

I am afraid that a 'one off mistake' as you mention cost £3000. Not a mistake in my book but sheer greed or carelessness.
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BalkanTours Author: posts : 13   (Beginner)Date : 02-24-06 13:12

re: BALKAN TOURS - BELFAST

FOR THE RECORD - BalkanTours have NOT over booked the hotel iglika. we were informed by the hotel of a problem and have worked to accomodate our clients. this has resulted in a hotel UPGRADE AND FINANCIAL COMPENSATION for the inconvenience. Our rep in the resort has inspected the rooms and has reported back that they are superior large twin room. We are sorry that one member of the party feels this way but we have done all that is in our power to do.
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kim Author: posts : 13   (Beginner)Date : 02-24-06 14:43

re: BALKAN TOURS - BELFAST

I think alan's cheering up a bit now. Hope they manage to make the beds in the kitchen in time for the next guests
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Sarah Author: posts : 13   (Beginner)Date : 02-24-06 19:33

re: BALKAN TOURS - BELFAST

excuse me but balkan tours are a brilliant company and i have never heard a bad thing about them.
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philip Author:philipf posts : 1181   (Master)Date : 02-24-06 22:43

re: BALKAN TOURS - BELFAST

Alan
I think we deserve a comment from u . u failed to say that the tour operator compensated u. and in looking at the brochure u were infact up graded. fair is fair please
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Little Owl Author: posts : 13   (Beginner)Date : 03-06-06 09:44

re: BALKAN TOURS - BELFAST

An upgrade is a matter of opinion and in my opinion even after returning, the samokov hotel is NOT an upgrade.

£50 compensation after spending £3000 with this company in order for them to decide where we stay is not good enough
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