Bulgaria Ski discussion board

Borosport need to improve for 2015

colin Author:colin posts : 280   (Expert)Date : 02-07-14 15:43

re:Borosport need to improve for 2015

You are correct Steve looking it from the angle of a person working in BG.
Ski facilities are pun down, profits are collected and kept, there is no idea how the place can get improvement, bar touths callers are everywhere and annoying the few normal tourists coming for a first time, striptease bars everywhere (very annoying for skiers with families), runs are limited and there is NO WAY they can build more cannons as on the upper slopes there WON'T BE ANY possibility for building a lake ...
You are correct Steve looking it from the angle of a person working in BG.
Ski facilities are pun down, profits are collected and kept, there is no idea how the place can get improvement, bar touths callers are everywhere and annoying the few normal tourists coming for a first time, striptease bars everywhere (very annoying for skiers with families), runs are limited and there is NO WAY they can build more cannons as on the upper slopes there WON'T BE ANY possibility for building a lake for that reason because it is in the National Park and in a million years that wont happen.
What else:
the lake near the Yastrebets hotel is already empty and it is only January so that tells me that this lake is a small drop almost invisible to make any change.
Also very important is that most of the news from Borovets or Bansko are controlled on the forums by the people directly involved with the creaming the same tourists at any cost and that's why nothing will be heard , noticed and corrected.
Every single establishment in Borovets runs like a 4 months ONLY operation (with few exceptions of course)
I would say the way everything is right now voting with out feet is the best solution.
It is quite easy and actually even better.
This season the western Alps are having a ball of perfect snow.
Bulgarians are going to the alps for good snow, good piste,s good service, smooth days up the mountains and cheaper in total.
I can see your point ( some of the regulars have memories attached to BG but that can do only so much and when the things become ugly .......
I agree with Steve on the Pamporovo situation but just for the moment.
Pamporovo is very low resort and can not rely on cannons for ever. And in there there are some undesirable sounds BUT for the moment (few years) I would say Pamporovo has a future.
Bansko has long passed into the problem zone (illegal builds on and off the slopes, distance to airport, just a town as opposed ski resort, and although is trying hard on the issues of lift prices queues and actual runs potential it is at a dead end.
Borovets we all hear now is firmly in the direction of cutting the branch it seats on.
ONE little hope is maybe Rila project by the French in 7lakes area BUT this is years in the future and judging the government situation NO ONE is going to approve of make it happen soon.
(the only reason french did not want to get involved in Borovets and decided to move away into 7lakes is the fine mess Borovets is with the ugly shacks strong mafia and land issues in the area which is impossible to untangle).
And then again NO ONE can get finance in building in the mountain in places lower than 1800m above sea level so that limits Bulgaria a lot.
Lets hope they will stop the mental drinking .pub craws and stop the type of tourists which kill the place quick.
Just remember 2 weeks ago went to BG for 3 days and in the plane there were majority drunk to unconciousness people swearing ,making jokes with airplain staff, shouting etc and this was on the way to BG andf 7 AM.
I can only imagine what was going on once on the ground with no snow BUT plenty of bars.
Sad reality in need of quick fix .
Correct me if I am wrong.

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Steve C Author:Steve C posts : 2898   (Master)Date : 02-08-14 21:41

re:Borosport need to improve for 2015

Agree with most comments, the reference to the Alps though maybe is a little misleading. Generally most Alpine resorts, especially the premier areas have reported lower tourist numbers for the last few years, the pricing especially in the French resorts has put off a large number of visitors who now are looking further afield. Discounting now is widespread, deals to areas that were almost unaffordable a few years ago are now common, the problem is the costs once you are there.
If i was to ...
Agree with most comments, the reference to the Alps though maybe is a little misleading. Generally most Alpine resorts, especially the premier areas have reported lower tourist numbers for the last few years, the pricing especially in the French resorts has put off a large number of visitors who now are looking further afield. Discounting now is widespread, deals to areas that were almost unaffordable a few years ago are now common, the problem is the costs once you are there.
If i was to take Bansko as an example of what could be possible in BG, it stood heads above its nearest competitor (Ellmau, Austria) by almost 30% in value for money, that was 5 seasons ago, it was considered the best value of any ski area in Europe. Last season it still was considered as the best value resort, but now only 6% over its nearest competitor (still Ellmau). The Austrian resort reacting to the downturn generally in winter numbers by not increasing its prices dramatically, unlike Bansko... and lets be honest, Bansko does not even start to compare in ski area when we consider the Grausraum area of which Ellmau is part, also the Austrian infrastructure and character is superior. Had Bansko just not sat on its laurels and milked the profits, instead investigate how to maintain its position and improve what it had to offer their overall position above the competitors could have been maintained. Bulgaria is ideally suited to offer alternatives to Alpine visitors, but the continued poor business sense, lack of investment and overall pitiful communication with tourist groups, associated businesses and most importantly central government will in the end ring the death nail for any chance of an ongoing and maintainable ski industry in Bulgaria.... There is a definite need for strong management, with an ear for what the tourist wants.. get rid of the touts, close the sex bars and shops, in fact make it obvious that what may be considered as good business on the Black Sea (and i do not believe it is) is not good business in a winter resort. Listen to customer complaints, go a step further and try to impress the customer... without a satisfied customer you will have no business... I am not talking about trying to set up elitest resorts for the filthy rich, but areas aimed directly at their target market, the level of skiing would to the greatest extent dictate what groups would be attracted, Borovets because of its location perhaps for the younger skier, great apres-ski, reasonable level of skiing etc.. Bansko, families, great facilities for beginners/kids etc but offering tougher skiing for mum and dad, Pamps for a more relaxed holiday, couples, older singles (though they can be as mad as the youngsters ;-)) These are just examples, but to get the best from any area they must have a firm idea of their target market.. To my mind none require touts to tell us where the best bar in town is, we would know.. we do not need for our children to be confronted by huge displays of half naked woman outside any number of girlie bars, and some aggressive tout demanding i come back after the children have gone to bed (Just a note, i will be punching one out before the end of this season) It is very sad but for my time living here (over 7 years) i have seen things get worse.. ok, a lot of the reasons in Bansko are down to our new mayor, and hopefully when they kick his a** out it will return to what it was a couple of years ago.. but the situation on the mountain, and Ulens continued attempts to monopolise everything, sadly not by providing better service/food/value but by making it almost impossible for private businesses to survive on 'their' mountain. Competition is good, we know that, it makes businesses work harder for a share, listen to customers, and generally a better standard will be the result.. unfortunately what we have is more akin to British Rail in the bad old days....

I love Bulgaria, and the majority of Bulgarians i have met and those i consider friends.. but....... businesses here have to wake up, the customer is king, and a business that can embrace that fact will be on its way to becoming a better business. Identify where the problems are, listen to complaints, be more open to suggestions and accept that a happy customer is the best advert you will ever have. It is not rocket science, this continued act of poor service, deaf ears and the idea of a never ending line of mugs ready to be fleeced is misconceived, the internet is a wonderful thing, and bad news travels fast Wink

It will be interesting to see what happens in the future, we have seen small flickers (Ulen opening the gondola early when the queues were huge ?) obvious to us, but something that has not happened here before, ok, still big queues, but at least they reacted.. just need them to manage the mountain road better, run more buses in busy times, and organise the parking on the mountain better Mad Maybe next season eh ? Very Happy

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colin Author:colin posts : 280   (Expert)Date : 02-08-14 23:43

re:Borosport need to improve for 2015

Reading the comments and I kind of think that there is not going to be any change,
touts will stay,
seedy bars will stay,
the businesses will come for 3 months and go to the beach to continue,(in fact most of the businesses in Borovets and Pamp at least are in the winter reasorts to keep their staff for the few months without future plans.
Few examples:
-the ski schools in Borovets are long trying to break the monopol but nothing is happening.
-The SKI PATROLS in Borovets are there ...
Reading the comments and I kind of think that there is not going to be any change,
touts will stay,
seedy bars will stay,
the businesses will come for 3 months and go to the beach to continue,(in fact most of the businesses in Borovets and Pamp at least are in the winter reasorts to keep their staff for the few months without future plans.
Few examples:
-the ski schools in Borovets are long trying to break the monopol but nothing is happening.
-The SKI PATROLS in Borovets are there not to make the slopes safe BUT to look for fathers who are teaching their kids or partners and disconnecting their lift passes. I am still to see resort in the world with ski patrol staff not doing safety job all day long but going for this type of menacing.
-I think it is very bad practice ( and unique to Bulgaria only) ski instructors to compulsory pull their group and march it in line to the appointed restaurants (the ones where they get commission ).If they don't take the group on a special timetable to the right place, they loose points from their bosses and next week, there is no ski group for them.
This is very bad practice in need to be deleted and demolished.
Everybody knows this is 100 percent structure in BG but nobody is doing anything to abolish it.
Clients on the other hand are forced to eat on exact places without chance to change.
On the last comment in this topic from Steve about The resorts in the Alps I must say that if you ,Steve have been in Bulgaria 7 years , while there, things have moved in a very positive direction in the Alps since you step in the Balkans.
Now very competitive lift prices if you compare them to number and length of runs toppled with the massive and constant investment have ripped reach pickings (clients,solid numbers, predictable profits and altogether good prospect for the future)
The future BG resort can only dream about.
The price difference of flight,accommodation,arranged HB and lift passes is so little these days (don't take into account the alcohol please because the majority of it in BG is illegal or illegally imported and thats why it is cheaper)
IT IS NOT ROCKET SCIENCE where the GOOD value is.
Good value for a resort in my opinion is in this order:
1.good guaranteed amount of slopes opened and closed according the pre-season commitment dates.
2.secured managed slopes making sure the piste skiers are looked after.
3.weekly program run by the local tourist office with permanent paid staff doing their up most for all of the tourists each week. That one is completely unheard thing in BG.
4.predicted investment with the future in sight in the resort bases on the slopes and around them.
5.strong built in independent feedback system to make sure the bad apples and practices are dealt on time and exterminated.
6.securing the ski area with anti-avalanche system around the peaks close to the ski zone preventing slides during the season -That one is unheard in BG resorts.
7.ski bosses to go and visit other foreign resorts on a regular basis and adjust their bearings accordingly.
8.lift price discussions on a regular basis at meetings between all interested parties to make sure they are lowered and put in line of what's on offer as a whole in the resorts.
9.demolishing the tackiness before each season all over the place and removing of non-business practices.
and on and on.
from these points above, i am afraid NON of them are on the BG table menu of the owners of BG ski resorts.
Only Pamporovo maybe is showing signs of foreseeing the future, after years of discomfort from being at the tail with no hope ahead, NOW finally realizing and taken the better direction at least partially.
Partially because this is Bulgaria and in its borders, things are done -The Bulgarian Way.
one other thing mentioned above as a previous comment that the positioning of Bulgaria is a good one.
Not sure on that one.
Snow in Bulgaria is notoriously not guaranteed, the height is not enough, the season is always the shortest in Europe . The currect 2013-14 shows what a disaster looks like in real.
As for the future, if I judge it by the pass I could confidently say that the spiral is heading downwards and no one is interested in getting things moving in a better direction.
How many more fatalities and disgruntled clients does Bulgarian winter tourism need to get the electric shock and change for good?
How many more seasons Bulgaria can rely on a few strong supporters and fans which have decided never to change their holiday destination no matter what?
A lot of questions and I can not see the answers right now.

Pure mystery is isn't it?


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colin Author:colin posts : 280   (Expert)Date : 02-08-14 23:55

re:Borosport need to improve for 2015

as reference to Steve's comment regarding the Alps
I don't mean the Premier resorts (their numbers are down because of the recession )
BG places simply can not compare in any way with the big players with centuries of winter tourism.
I mean Middle of the road resorts in the Alps with below 100km pistes which are continuing investing , comparing constantly themselves with each other, introducing new ideas, new trends to keep clients happy and keeping them coming back again and again ...
as reference to Steve's comment regarding the Alps
I don't mean the Premier resorts (their numbers are down because of the recession )
BG places simply can not compare in any way with the big players with centuries of winter tourism.
I mean Middle of the road resorts in the Alps with below 100km pistes which are continuing investing , comparing constantly themselves with each other, introducing new ideas, new trends to keep clients happy and keeping them coming back again and again.
Because if they don't do it they will die and go under without any hope of coming back above.
And all of this is pure logic:
- to keep the clients happy,
the locals in business
and the resort appreciated ,alive and happy.

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Steve C Author:Steve C posts : 2898   (Master)Date : 02-09-14 22:06

re:Borosport need to improve for 2015

Having read through what your saying Colin, i think we are on the same wavelength Very Happy
Craig Baker Author:Craig Baker posts : 45   (Beginner)Date : 02-10-14 19:51

re: Borosport need to improve for 2015

Came back to the Uk on the 5th Feb, it's with a heavy heart I have to say I won't be returning to Borovets. I learnt to ski there and have many fond memories but I feel like I have wasted my time and money this season.
I don't know the political side to Borosport but if they don't invest the resort will die as they had no contingency plan. If Bansko can do it so can they. The worst part was paying full price for passes you could not use.

Regards
Craig
steve.g and Cheryl Author:steve.g and Cheryl posts : 124   (Intermediate)Date : 02-11-14 18:50

re: Borosport need to improve for 2015

i must agree with you all.i was there at the end of jan.and skied both ways from top of gondola.there was adequate snow on yas 1 and just needed bashing.there was so much snow on marky 1 they could have covered the whole area.i'm so frustrated by the lack of effort by borosport. we have been coming every year for ten years now and would miss it terribly but i will not book next year until i can see some effort to get the whole resort open. steve.g
Moonhead Author:Moonhead posts : 52   (Intermediate)Date : 02-11-14 21:02

re: Borosport need to improve for 2015

Craig,

I agree. Borosport need to invest big and have a plan B for seasons like this year. I have great memories and made loads of friends at Boro but for me the romance is as close to over as it could be.

I would never say never but I am now looking to hunt the perfect powder in as many new places as I can find.

Big up for the Crown! Brilliant bar at the bottom of the RILA red George and all of his staff are spotty dog! Loads of Love to Ellie who teaches for Borosport. If any one ...
Craig,

I agree. Borosport need to invest big and have a plan B for seasons like this year. I have great memories and made loads of friends at Boro but for me the romance is as close to over as it could be.

I would never say never but I am now looking to hunt the perfect powder in as many new places as I can find.

Big up for the Crown! Brilliant bar at the bottom of the RILA red George and all of his staff are spotty dog! Loads of Love to Ellie who teaches for Borosport. If any one is getting lessons ask for her she is amazing.

Very Happy

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emjay Author:emjay posts : 657   (Expert)Date : 02-12-14 15:40

re: Borosport need to improve for 2015

Moonhead, if you are talking the tall, slim Elena Savova (Ellie), she left Borosport about 3 seasons ago and now teaches privately. I knew her from the Samokov hotel school where she worked before Borosports , she taught my wife. If she is the same, I agree, fantastic teacher
Moonhead Author:Moonhead posts : 52   (Intermediate)Date : 02-12-14 20:45

re: Borosport need to improve for 2015

Emjay,

Not the same girl. the Ellie I know is Elka Rujina. Still with Borosport. I cant speak highly enough of her and she has become a great friend over the years. Anyone reading this who is looking for lessons ask for her she is proper BO!

Very Happy