Bulgaria Ski discussion board

Hi, my brothers, their partners and a couple of friends stayed at the Iceberg (usually stay with me and my family at our house but to many people this year!) and they had a nightmare. One of the rooms had no water at all and it took 3 days to sort out, the breakfast was OK, the dinners were terrible, the staff were verging on hostile, the hotel manager tried to kick them out because they alleged that the tour rep hadn't paid them, but it turned out to be an admin error, the pool was cold, the walls so thin that you could hear the people talking next door and they were half board, but were told that they couldn't stay there for dinner new years eve, unless they paid 70Euro extra (not even a basic dinner was offered, because they wanted room for guests paying the extra!), they also felt intimidated by some large gentleman when they joined the 'complaints' que (which was long and constant!) Goes without saying they are trying to claim the cost back from the tour operators and won't be going back. Doesn't look good for the Iceberg's first season. Hopefully they will raise their game, as the last thing Borovets needs is more bad hotels, especially with the current financial climate and poor snow fall.

oh my god soooo glad we arent going there now!!! this looked to be a lovely hotel and was what we considered a good choice, just shows useful forums are and really what a bit of info can do! Glad our situation seems to have altered for the better, maybe the "double book" was a god send and anyone else should look into this and have an alternative hotel lined up in advance, no one wants their holiday to be a scary or expensive lesson, just to have a good time and feel happy - even if there is no snow!!!! even that is improving everyday